Service is at the very heart of what we do at INTERMAX Computer Associates, Inc. Our company was founded by service professionals with decades of experience keeping clients up and running and developing those relationships that make us an important part of your Information Technology (IT) Team. It isn’t having a problem or a failure that is really important, but how that problem or failure is handled, AKA the response. We work extra hard to ensure our response to clients’ service needs is second to none. No failure is too small to be repaired and no problem is too large to be solved.

MMC On-site Services

With INTERMAX, clients have several options available to use for their service needs. Our highest priority is to those clients who have obtained Monthly Maintenance Contracts [MMC]. MMC is a term for a service contract covering the service and repair of hardware. Covered hardware failures are defined as those failures that occur through normal use. The monthly payments made towards the MMC cover all parts, labor, travel and shipping expenses, associated with the service or repair of a covered device component. Our MMC clients are treated to semi-annual preventive maintenance (PM) on machines that require said PM’s. It is the intention of INTERMAX to keep all covered machines in excellent operational condition. For cost control and efficiency, we attempt to perform PM’s while already on site for other purposes.

How does MMC work? When a failure occurs, our client places a service call to our 24-hour dispatch line (859) 222-0278. Within only a few minutes, (this is unheard of elsewhere), the client will hear from a service engineer to discuss the problem. The client and the service representative then decide, together, the best path to repair based upon the severity of the problem and the service call load of the service representative. Although the timing of machine failures cannot be controlled, it is the intention of INTERMAX to provide same day fixes where necessary and possible. Our huge inventory of parts, second to none, gives us a leg up on the competition in that regard.

MMC clients receive discount pricing on new and used hardware, software, supplies, and time and materials repairs from INTERMAX. This is our way of showing appreciation to our MMC clients and also a method by which to acquire more revenue, thus enhancing the level of service we can provide. The number of parts on hand, the number of technicians available, and the training provided all relate directly to revenue. Other companies who heavily discount their maintenance prices only decrease the quality of service they can provide to their clients. We put the quality of service first on our list of priorities! “We’ve got you covered!”

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On-site Service Calls (Non-MMC)

When service is needed, a contract is not required to receive on-site attention. If a service call is placed on a non-MMC piece of equipment, we will still endeavor to respond as quickly as possible, most always beyond the expectations of clients. A bill will be generated for any parts, labor, travel, taxes, and shipping associated with the repair work. Service rates are categorized by Mid-Range, Microcomputer Network, Stand-alone PC, and Stand-alone Printer, and are unique to each category. Call INTERMAX at (859) 277-5453 for our current service rates.

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Carry-in Bench Repair

If you don’t need on-site service, INTERMAX Carry-in Bench Repair may be a more economical option. We will repair the unit in our lab here at INTERMAX and notify you when it is ready for pickup. In this case, your labor rate will be reduced because less time will be involved due to our not needing to travel to your site. Also, for a nominal fee, we can evaluate the unit and provide a repair estimate allowing you to make an informed decision whether or not to repair the failed unit.

INTERMAX also offers a pickup and delivery service for carry-in bench repairs if you are unable to get the unit to us.

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Subcontract Service Calls

INTERMAX works with some of the largest national service agents in the country providing services to their clients in our area of operations (AO). We have done everything from Kiosk installs, upgrades, and repairs in malls; POS service calls; impact, thermal, laser and multi-function printer installs and repairs; to large Data Center server upgrades, all done representing a national service agent as a subcontractor. If you have a client in Kentucky, Cincinnati, Ohio, or Southern Indiana (Louisville, KY), we can service them. If you have a client outside of our main AO, don’t be afraid to ask, “Have Tools Will Travel“.

Your clients will be treated just like they are our clients. We will represent you professionally and will go above and beyond the call to keep your clients happy with your company. Procedural protocols will be meticulously followed, your call center will be kept updated, and paperwork will be submitted flawlessly. Call our Operations Manager at (859) 277-5453 or email info@intermaxcomputer.com to arrange service or to discuss an ongoing business relationship with INTERMAX as your on-site service representative.

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Software Services

INTERMAX  has associates who specialize in different types of software design, programming, and troubleshooting. If the need is to transfer data from a mid-range system to a network device, or enhancements to existing source code on a mid-range application software system, we can provide the professional programming assistance you need. Is website design, maintenance, or an upgrade needed? Our webmaster can get you squared away.

Don’t trash that legacy application merely because there is one function it does not provide or some other modification is needed. Don’t put your company and personnel through the pain of learning and working with a new system if you don’t have to. Provided you have the source code, we may be able to help your company with its application software.

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“We’ve got you covered!”